Permanence Accompaniment Online administrative procedures


  • Project's name : Permanence Accompaniment Online administrative procedures 
  • Country : France 
  • Area (for France only) : Bretagne 
  • Thematic : Public and social services Solidarity 


  • Structure name : Familles Rurales-Côtes d'Armor federation and Plumaugat Village 
  • Address : 21 boulevard Clémenceau 
  • Postal code : 22000 
  • City : SAINT BRIEUC 
  • Tel : 0296330094 
  • Email : 
  • Type of structure : Non profit organization 
  • Project's manager contact : Céline MORIN 


  • Context, issues : Plumaugat is a rural commune of the South East of Côtes d'Armor having 1100 inhabitants.
    All administrative procedures (permanent public services) with a reception or support are made in Broons (10 km) and Dinan (30 km) while the opening of the town hall is 5 days out of 7 days. Also, the inhabitants must be mobile.

    The Municipal Council has the will to reinforce the accessibility to the public services in proximity. Similarly, the quality of support for users is a priority to maintain their access to rights. Endowed with a dynamism local associative, the city council appealed to the resources of the territory and more particularly Rural Families - Association of Plumaugat.

    This is why permanent "support to online administrative procedures" are held every 15 days at the media library 
  • Goals : - Improve accessibility to public services
    - Reduce the digital divide in the context of access and maintenance of rights
    - Promote collective prevention actions
  • Targeted audience : Inhabitants 
  • Actions implemented : In concrete terms, support will focus on

     Help with the use of online services for

    • Internet browsing (search for information)
    • Find information about the personal file (update of his situation, consultation of payments, certificates, etc.)
    • The realization of tele procedures
    • Online registration
    • The realization of simulations
    • Creating a personal account
    • The use of digital services
    • The use of digital equipment made available by the commune of PLUMAUGAT: computers, tablets, printers, scanners, etc.
     Help to create an email account
    • Inform about the precautions to take to secure your spaces and accounts online

     Help with the constitution of administrative file via digital by
    • Issuing general information on how to withdraw or file files with operators: CAF, MSA, CARSAT, Pôle emploi, etc.
    • Verification of the admissibility of the files
    • Putting in touch with the appropriate partner contact when the situation does not belong to the first level of information
    • Scanning and printing of documents
    • Making telephone appointments and, or helping to make physical appointments with a partner advisor, ...

    2 Thematic conferences according to the needs identified in the hotlines organized jointly by the local association. 
  • Project's start year : 2019 


  • Global cost (in Euros) : 6500 €
  • Technical and human resources, partners : Accessible and equipped premises (with internet connection and computer equipment)
    A social worker enrolled in the Maison France Services network
    A local association volunteer team 

Conditions of success

  • Points of vigilance, difficulties to pass through, success factors : A partnership bringing together local actors working to implement a response adapted to the needs of families (Community, local association and federation providing technical expertise)
    A communication (flyer, article in the municipal bulletin, and "word of mouth" ...)