Mobile Public Service Relay – For Southern Users (Martinique)

France Outre-Mer

Short presentation

The P.L.U.S vehicle (For Users of the South) is a mobile office that allows users to be accompanied in all their digital procedures.

Goals

- Facilitate accessibility to public services and access to rights
- Familiarize citizens with digital uses related to the dematerialization of administrative formalities
- Breaking the digital divide

Contexte (territory issues, targeted audience)

E-administration is no longer a futuristic slogan. This is now a reality for all local authorities and public institutions. These institutions now have the obligation to adapt their organization in order to be able to respond to users' needs and questions. This duty of responsiveness requires the development of digital. It is in this logic that Espace Sud implements innovative tools to facilitate accessibility to public services and access to rights for residents of the twelve municipalities of the urban community of Espace Sud

Target audience:
- Inhabitants of the 12 municipalities of the urban community of Espace Sud

Actions implemented

Equipped with computers with broadband internet access, the PLUS vehicle "For Users of the South" is a real mobile office designed to strengthen the presence of Espace Sud throughout its territory by offering more relevant services and personalized.
This mobile counter, which runs from Monday to Thursday, from 8 am to 1 pm, is completed by four wifi consultation terminals located in the municipalities. Users find explanations on the most common regulations in the administrations, are accompanied by the use of the computer and digital tools of all administrations and public services (tax administration, Employment Center, Caf, CGSS, Edf, Water, etc. ..).

A true strategic tool for the struggle for digital inclusion, the mobile office is part of the modernization of the public service. Through this initiative, Espace Sud lays the first plans for a territorial strategy of digital solidarity.
Global cost (in Euros) : 300 000 €

Human resources and partners

Social security, employment center, CAF and the State are partners of the community of communes.

Other information

Project's start year : 2017

Points of vigilance, difficulties to pass through, success factors

More information : https://www.banquedesterritoires.fr/dans-le-sud-de-la-martinique-un-bus-guichet-unique-et-numerique-sillonne-lagglo-97

Structure

Community of agglomeration of Espace Sud Martinique (Public structure )
Lotissement "Les Frangipaniers"
97228 Sainte-Luce
0 596 62 53 53 espacesud@espacesud.fr
http://www.espacesud.fr/