E-stonia, the most connected country in the world
Short presentationIn Estonia, almost all public services are available online. Vote in local or national elections from your computer, receive digital prescriptions on your smartphone, start your business on the Internet from your home. These innovations are part of the ordinary daily life of citizens.
GoalsFacilitate access to services for the Estonian population through the digital tool.
Contexte (territory issues, targeted audience)Estonia, a Baltic state of 1.3 million people, is considered one of the most digitally developed countries in the world. The Internet is today a social right there and the top start covers 90% of the territory.
Actions implementedThe digital divide is very small in Estonia (ICT is taught from an early age, populations are equipped and almost the entire country is covered by 4G).
Today, 99% of public services are accessible online 24 hours a day, 7 days a week. The only administrative acts that require travel are marriages, divorces and real estate transactions.
Since 2002, every citizen over the age of fifteen has received a digital identity card which allows them to carry out a very wide range of online procedures and to easily access and manage their personal data. Estonia also created in late 2014 an "e-resident" status allowing foreigners to settle easily. It’s a way to make the country more attractive and stay on the cutting edge of digital technology. Other examples: doctors use e-prescriptions on a daily basis, internet voting has been widespread since 2005, the use of electronic signatures is more frequent in Estonia than in the rest of the European Union and it is possible to create your own business in just 3 hours.
This system is based on the x-road, a secure open source data exchange platform, which allows access to 3000 different procedures / services. Data protection is guaranteed through the use of blockchain technology. Estonians trust and use online solutions because they are fast, secure and convenient
Estonia was able to prove its effectiveness during the global health crisis of 2020. This technological system has already been exported to Finland, Iceland, Ukraine and even Namibia.
Other informationProject's start year :
Points of vigilance, difficulties to pass through, success factors• The "advantages": great confidence of the population in the digital society. Everyone has access to the Internet, no matter where they live, and Internet access is considered a right.
• Point of vigilance: it is still important to maintain the physical accessibility of state services.
• What we keep (in terms of approach, tools or levers): public / private partnership to develop digital services