Déclic’Service Public” – Support to the using the digital tool in administrative procedures (Pays d’Arles)


  • Project's name : Déclic'Service Public" - Support to the using the digital tool in administrative procedures (Pays d'Arles) 
  • Country : France 
  • Area (for France only) : Provence-Alpes-Côte d'Azur 
  • Thematic : Public and social services Solidarity 
  • See / Download the file


  • Structure name : Pôle de Formation du Pays d’Arles (Training center of Pays d'Arles) 
  • Address : 4 boulevard Victor Hugo  
  • Postal code : 13200 
  • City : Arles 
  • Tel : 04 90 96 01 19 
  • Email : info@pfpa-formations.fr 
  • Type of structure : Non profit organization 
  • Project's manager contact : Stéphane ALCANTUD 


  • Context, issues : Based on the observation of the increasing dematerialization in the relations between administrations and administered, the project proposes to improve, for targeted audiences, access to local services. It is a question of supporting - in the framework of a partnership with local structures established on the Pays d'Arles - all the people who wish it in their administrative procedures on line, by favoring the development of the autonomous use digital tool and strengthening solidarity between people. 
  • Goals : The project aims to meet the following objectives:
    - Promote the autonomous use of public services online;
    - To help the inhabitants for all kinds of administrative procedures and private writings;
    - Mutualize the means to ensure a better service at the least cost to individuals;
    - Allow the transfer to the coaches of the skills involved through the action 
  • Targeted audience : Population of Pays d'Arles 
  • Actions implemented : Currently underway, the project follows the following steps:
    - An information phase, which consists of coordination work with local partners and information campaigns for potential users;
    - An implementation phase including the implementation of public monitoring tools and the initiation of the digital mediation mission to the public;
    - A phase of continuous public reception including first-time reception and individual reception in situ (in the premises of the host organization);
    - A continuous accompaniment phase within the open partner spaces (planning developed for each reception area, organization of the permanent entrances and exits, keeping the space permanently accessible on the determined schedules) 
  • Project's start year : 2018 


  • Global cost (in Euros) : 72853 €
  • Technical and human resources, partners : Human resources :
    The implementation of the project is based on the recruitment of a post of mediator specifically assigned to the mission, which also has the role of transferring its skills to the professionals of the accompaniment.
    Partnership :
    One of the major benefits of the project lies in the upstream mobilization of a multiplicity of local actors.
    Thanks to a phase of experimentation on a part of the territory and with convincing results, the PFPA convinced of the relevance of developing a broad approach at the level of the Pays d'Arles, making it possible to reach many beneficiaries and by supporting a network of existing actors and project stakeholders.
    This strong partnership is at work through implementation, with a great deal of co-ordination with the reception structures and the in-situ support staff, a guarantee of the success of the initiative. 

Conditions of success